Terms of service
Last updated: May 2026
If you have any questions regarding these Terms of Service or need help with any of our products, please contact us at:
Welcome to www.myrtleandmaude.com (“Website”). These Terms of Service govern your use of this Website and any purchases made from Myrtle & Maude Limited (“Myrtle & Maude”, “we”, “us” or “our”).
By accessing our Website, placing an order, or using any part of our services, you agree to be bound by these Terms of Service.
These Terms do not affect your statutory rights under UK consumer law.
About Us
Myrtle & Maude Limited
Unit 431 Birch Park
Thorp Arch
Wetherby
LS23 7FG
United Kingdom
Email: hello@myrtleandmaude.com
Website Use
You agree to use this Website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use of the Website.
We reserve the right to:
- update or modify the Website
- withdraw products or services
- refuse service
- cancel orders where necessary
without prior notice.
Product Information
We make every effort to ensure that product descriptions, images, pricing and ingredient information are accurate and up to date.
However:
- packaging may occasionally vary
- colours may appear differently on different devices
- minor product changes may occur from time to time
Our products are not intended to diagnose, treat, cure or prevent any medical condition.
If you are pregnant, under medical supervision, have allergies, or have any health concerns, we recommend consulting your healthcare professional before use.
Pricing & Payment
All prices shown on our Website are in GBP (£) and include VAT where applicable.
Shipping charges are calculated separately at checkout unless otherwise stated.
We accept secure payment via trusted third-party providers including:
- Shopify Payments
- Stripe
- PayPal
- Visa
- Mastercard
We reserve the right to change pricing at any time without notice.
Order Acceptance
Once you place an order, you will receive an order confirmation email. This does not constitute acceptance of your order.
Orders are accepted when they are dispatched from our fulfilment warehouse.
We reserve the right to refuse or cancel any order where:
- fraud is suspected
- payment cannot be authorised
- pricing or product information is incorrect
- products become unavailable
- misuse of promotions or discounts is identified
UK Delivery
⚡ Priority Delivery
Estimated delivery: 1–2 working days
🚚 Standard Delivery
Estimated delivery: 3–5 working days
Orders placed before 1:30pm Monday–Friday are usually dispatched the same working day.
Orders placed after this time, on weekends, or on UK bank holidays will be dispatched on the next working day.
Delivery estimates are provided by Royal Mail and are not guaranteed.
Myrtle & Maude is not responsible for delays caused by:
- Royal Mail or third-party couriers
- weather disruption
- customs processing
- incorrect delivery information provided by customers
- circumstances outside our reasonable control
Full delivery information can be found in our Shipping Policy.
International Orders
We currently ship to selected European destinations.
International customers may be responsible for:
- customs duties
- import taxes
- local handling charges
These charges are determined by your local customs authority and are the responsibility of the customer.
Delivery times may vary depending on destination and customs processing.
Returns & Refunds
Please refer to our Returns Policy for full information regarding:
- returns eligibility
- damaged items
- refunds
- exchanges
Nothing in these Terms affects your statutory consumer rights.
Promotions & Discount Codes
Discount codes and promotional offers:
- may be withdrawn at any time
- cannot usually be combined
- may exclude selected products
- are subject to availability
We reserve the right to cancel orders where promotions have been misused or applied incorrectly.
Intellectual Property
All content on this Website, including:
- logos
- branding
- product names
- text
- images
- graphics
- website design
is owned by or licensed to Myrtle & Maude and may not be copied, reproduced or used without prior written permission.
Third-Party Links
Our Website may contain links to third-party websites for convenience or additional information.
We are not responsible for:
- the content of third-party websites
- their privacy practices
- products or services offered externally
Use of third-party websites is at your own risk.
Limitation of Liability
To the fullest extent permitted by law, Myrtle & Maude shall not be liable for:
- indirect or consequential losses
- loss of profits or revenue
- business interruption
- data loss
- delays outside our reasonable control
Our total liability in connection with any order shall not exceed the amount paid for the relevant products.
Nothing in these Terms excludes liability where it would be unlawful to do so.
Website Availability
We aim to ensure the Website is available and functioning correctly at all times. However, we do not guarantee uninterrupted or error-free access.
Temporary interruptions may occur due to:
- maintenance
- updates
- technical issues
- third-party service disruptions
Privacy
Your privacy is important to us.
Please review our Privacy Policy to understand how we collect, use and protect your information.
Complaints
If you have a complaint or concern regarding your order or our services, please contact:
We aim to respond to customer enquiries within 5 working days.
Leaping Bunny Cruelty Free Commitment
Myrtle & Maude believes beauty and wellbeing products should be cruelty free.
Our own-brand cosmetic and personal care products are approved under the internationally recognised Leaping Bunny cruelty free programme.
We adhere to a fixed cut-off date policy and proactively monitor suppliers to ensure ongoing compliance with Leaping Bunny standards.
Changes to These Terms
We may update these Terms of Service from time to time to reflect:
- operational changes
- legal or regulatory requirements
- updates to our services
The latest version will always be published on this page.
Governing Law
These Terms of Service are governed by the laws of England and Wales.
Any disputes arising in relation to these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.